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Altabanking episode 35 with Judd Austin

Nov. 6, 2020

Altabanking Interview KSL Radio Transcript: Innovation/Judd Austin

Segment Title: Altabanking, New Banking Technology Innovations

GRANT: Welcome to Altabanking. Weekly business talk geared toward elevating your financial future. Judd Austin is Chief Banking Officer at Altabank. Judd, 2020 completely changed how customers interact with businesses; everything Is expected to be done online. What has Altabank don to deliver on this?   

JUDD:  Last year, we built an entirely new website that focused on the customer experience and set a new industry standard. We focused on easier to find information with intuitive design and search functionality with the things customers use most at the top of the screen like online banking and login. In addition, we also improved the Altabank mobile app with a simple login and streamlined design. It’s easy to access your finances anywhere.

GRANT: For the improvements on the mobile app, Altabank focused on checking, savings, or credit card accounts. So, what have you done on the loan side?

JUDD: For commercial clients, we’re in process of adopting nCino, the industry’s leading loan processing platform. It allows clients to apply for loans online and cut processing times down. Through the interface, clients can upload documentation, check the progress of their loan, receive online notifications, and even sign online.

GRANT: With the shift in focus to online and mobile, it seems physical bank branches are getting left behind. How do you see Altabank’s branch experience?

JUDD: Consistency is important in banking and my area of focus is to ensure that regardless of where our customer wants to do business with us, whether it be a branch, a client’s place of work, or mobile, the experience is outstanding. The future of banking is moving quickly and we’re committed to meeting customers where they are and making the experience excellent for each channel.

GRANT: Judd, thank you very much for your time today. This has been Altabanking. Brought you by Altabank. Member FDIC.