Altabanking episode 9 with Dan Devenport
Dan Devenport – Altabanking Interview KSL Radio Transcript:
Segment title: Retail Operations and the Coronavirus with Mountainland Design
GRANT: Welcome to Altabanking. Weekly business talk geared toward elevating your financial future. Dan Devenport is owner of Mountainland Design. Hello Dan! Tell us about Mountainland Design.
DAN: Mountainland Design started off as a little boutique showroom in Park City just over 30 years ago with a few employees. Today, we have showrooms in three states with over 100 employees. We sell major appliances, plumbing and designer hardware fixtures. Although we often work with retail customers, we specialize in working with builders, designers and their customers in our interactive showrooms, working on projects ranging from apartments all the way to high-end custom homes.
GRANT: While many businesses are turning to online sales, Mountainland is unique in that it relies on foot traffic in a showroom. So, without shifting to online, what have you done to survive and thrive during these uncertain times?
DAN: Our showrooms are a key component to our business model. We create an experience with live working appliances and chefs doing cooking demos regularly. In the current environment, we have been diligent to adhere to the protocols set in place to keep both our employees and customers safe and comfortable. We have kept our stores open and have office and administrative working from home. Our showrooms have shortened hours with sales staff working alternate shifts to limit the number of people in the showroom. We are also encouraging appointments so we can better manage the traffic.
GRANT: A big question right now is when will businesses be allowed to reopen to the public? So what tips could you share with other businesses?
DAN: We’ve learned a lot as a company in the past recession. One of the hardest lessons came from laying off half of our staff. This time around we are positioned for no lay-offs or furloughs. We’ve been fortunate to qualify and recently funded with paycheck protection program loan. Keeping a full staff, we’re working and engaged in the business is key to how quickly we’ll be running in full capacity again when we get back to the new normal.
GRANT: Dan, thank you very much! This has been Altabanking. Brought to you by Altabank. Member FDIC.
To discuss Paycheck Protection Program (PPP) Loans, or other commercial banking solutions, speak with a loan officer today.