Please read this Online Privacy Policy carefully.

Altabank (“Bank”) is committed to ensuring the security and protection of the personal information that we collect.  This Online Privacy Policy applies to information we collect through the products, events, promotions, surveys, contests and other services (collectively, the “Services”) provided on our websites (www.altabank.com), our applications and platforms, including mobile applications, any affiliated or non-affiliated third party sites, and all social media platforms (collectively, the “Sites”);

Special Note: The Sites are general audience sites and are not designed or intended to target children younger than 16. We do not knowingly target or collect personal information from any person younger than 16. 

What Information Do We Collect?

Information We Collect Automatically.  If you use the Sites, read or download information, your web or mobile browser may automatically send us your internet or other network activity, including one or more of the following (collectively, “Network Information”): 

  • Your internet protocol (IP) address, registration date, and one or more cookies that may uniquely identify your browser; Your internet domain and the specific path, actions, and navigation choices;
  • The internet address of the site from which you linked the Sites, and the time and date you accessed the Sites;
  • Your browsing history, search history, information on your interaction with the Sites or other websites and applications or advertisements; and
  • Your browser software, operating system and browser language, and information about your location and mobile device, including a unique identifier for the mobile device.

Information You Give To Us and Information We Collect From Others.  If you are a customer, or you otherwise use or purchase our Services, we receive and store information you enter on the Sites. We may also collect personal information from third parties that operate (a) portions of the Sites on our behalf or (b) independent websites. When we obtain personal data from third parties, we will treat the acquired information like the information that we collect ourselves.  Depending on the Services we provide to customers and/or the services being provided to us by other third parties, we may collect (and over the previous 12 months have collected) the following information about you from you and/or others:

  • Network Information;
  • Personal information and identifiers, such as name, postal address, email address, telephone numbers, account name, social security number, driver’s license or state identification card number, passport number or other similar information, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information (collectively, “Personal Information and Identifiers”);
  • Protected classification information, such as race, color, ancestry, marital status, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), veteran or military status (collectively, “Protected Class Information”);
  • Commercial information, such as the Services purchased, obtained or considered, or other purchasing or consuming histories (collectively, “Commercial Information”);
  • Biometric and identifying information, such as fingerprints or faceprints (collectively, “Biometric Information”);
  • Sensory data, such as audio, electronic, visual, thermal, olfactory or similar information (collectively, “Sensory Information”);
  • Geolocation data, such as physical location or movements (collectively, “Geolocation Information”);
  • Professional or employment-related information, such as work history and job descriptions with current and prior employers (collectively, “Employment Information”); 
  • Education information, such as student financial information, class lists and other records related to a student maintained by an educational institution or party acting on its behalf (collectively, “Education Information”); and
  • Inferences drawn from any of the personal information listed above to create a profile or summary, such as, for example, an individual’s preferences, abilities, aptitudes, predispositions, and characteristics (collectively “Profile Information”).

Why We Collect: We collect this information for business and commercial purposes, including in order to:

  • To create, maintain, customize, and secure your account with us;
  • To personalize your experience on the Sites and to deliver content and Services relevant to your interests and requests through our Sites (with your consent as required by law);
  • To process your requests, purchases, transactions, and payments and to prevent financial fraud and other illicit activity;
  • For testing, research analysis, and product development, including to develop and improve the Sites and Services.
  • Initiate, assess, develop, maintain, or expand a business relationship, including negotiating, contracting, and fulfilling obligations under contracts;
  • Perform due diligence regarding an individual’s qualifications and eligibility for the Services, including verifying the identity, qualification, authority, and creditworthiness of the individual and obtaining publicly-available information from third parties (such as publicly-available sanction lists from screening companies);
  • Manage a database of email information, phone information or other information and send transactional communications (such as requests for information, responses to requests for information, orders, confirmations, training, and service updates);
  • Manage accounts, including for accounting, finance, and dispute resolution purposes (such as accounts receivable, accounts payable, account reconciliation, cash management, or money movement) and for consolidated management and reporting;
  • Assure quality control and to enforce the Bank’s standards and policies;
  • Manage and mitigate risk, including for audit and insurance functions, and as needed to meet our obligations and to protect assets;
  • Manage security, including monitoring individuals with access to the Sites, applications, systems, or facilities, investigation of threats, and as needed for any data security breach notification; 
  • Monitor and analyze web traffic and online behavior for search engine optimization and social media marketing;
  • Host data files that enable the Sites to function, be distributed, and to provide specific features or parts of the Sites;
  • Manage relationships with current and potential customers and for marketing purposes, including sending marketing, promotional, product and service, and customer communications and surveys and other communications to individuals who have not objected to receiving such communications; 
  • Anonymize or de-identify the personal information; 
  • View and incorporate content hosted on external sites; 
  • Respond to law enforcement requests and as required by applicable law, court order, or governmental regulations;
  • Process payment information and transactions; and 
  • Report to credit bureaus.

How We Collect Information From Other Third Parties. We may use cookies to recognize you when you return to the Sites in order to provide you with a better user experience. We also allow our affiliates and third-party vendors to use cookies on our Sites; some of these parties may use cookies in ways that we do not. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of the Sites. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our Sites. 

  • Online Advertising. Technologies like cookies, pixel tags, device or other identifiers and local storage are used to deliver, secure, and understand products, services, and ads, on and off Facebook, Twitter, LinkedIn, Google and other related social media platforms; also including other programmatic and real-time-bidding ad technologies. They also are used to gather information for remarketing to similar audiences on our Sites. Because of this, third-party vendors, including the aforementioned technologies, show our ads on sites across the internet. These technologies allow third-party vendors, including the aforementioned technologies, to use cookies to serve ads based on someone’s past visits to our Sites. You may opt-out of Google’s, Facebook’s, Twitter’s, or LinkedIn’s use of cookies by visiting their respective Ads Settings. You may also opt-out of a third-party, programmatic, and real-time bidding vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page located here: https://optout.networkadvertising.org/ or the Digital Advertising Alliance here: https://optout.aboutads.info/. Altabank currently runs ads through Choozle, StackAdapt, The Trade Desk, and Google for programmatic and real-time-bidding technologies.

Do We Share Information With Third Parties?

We take reasonable precautions to be sure that nonaffiliated third parties and affiliates, to whom we disclose your personally identifiable information are aware of this Online Privacy Policy and will treat the information in a similarly responsible manner. Our contracts and written agreements with nonaffiliated third parties that receive information from us about you prohibit those parties from transferring the information other than to provide the Services that you obtain from us.

Over the previous 12 months, we have shared the following categories of personal information with third parties: Personal Information and Identifiers, Protected Classification Information, Commercial Information, Network Information, Sensory Information, Geolocation Information, Employment Information, Education Information, and Profile Information.

If you are a customer of the Bank and have a financial product or service with us, we will use and share information we collect from you or about you in accordance with the Bank’s Consumer Privacy Notice.

We will not disclose your personal information to third parties except to provide you with information or services you request, deliver our Services that include your personal information, or under certain circumstances as described in this Online Privacy Policy, including:

Your Consent. We may share personal data with your consent.

Disclosure For Legal Reasons. We may release personal data to third parties: (1) to comply with valid legal requirements such as a law, regulation, search warrant, subpoena or court order; or (2) in special cases, such as a physical threat to you or others, a threat to homeland security, a threat to our system or network, or cases in which we believe it is reasonably necessary to investigate or prevent harm, fraud, abuse, or illegal conduct. We may also disclose personal data where needed to affect the sale or transfer of business assets, to enforce our rights, protect our property, or protect the rights, property or safety of others, or as needed to support external auditing, compliance and corporate governance functions.

Agents & Contractors. Our contractors sometimes have access to your personal data in the course of assisting in the operation of our business and providing Services to you. These contractors include vendors and suppliers that provide us with technology, services, and/or content for the operation and maintenance of the Sites and the Services. Some of these relationships may be with companies that co-brand portions of their site and services, or that provide services to you on our behalf. Co-branded sites may have their own privacy policies posted on their sites. If you visit a co-branded site, please read the privacy policy that is posted on that site. Access to your personal information by these contractors is limited to the information reasonably necessary for the contractor to perform its limited function. Contractors have an obligation under their contracts with us to keep your information confidential and to comply with our privacy and security policies.

Links To Other Sites. The Sites may contain links to other websites and resources located on servers maintained by third parties. These links are provided for your convenience and information only and, as such, you access them at your own risk.  When you click on one of those links, we will not provide any personal information about you, but may let the site know that you came from the Bank’s Sites.  We do not control the privacy practices and policies of other sites. Please read their privacy policies in order to understand what information they collect about you and how they use it.

Aggregated, Non-Personal Information. We may share aggregated, non-personal information about you with third parties. This is information that is combined with the non-personal information of other users and does not allow you to be identified or contacted. Depending on the circumstances, we may or may not charge third parties for this aggregated information. We also may not limit the third parties' use of the aggregated information.

Changes in Corporate Structure. If all or part of the Bank is merged, acquired or otherwise transferred to another entity, the personal data you have provided to us may be transferred as part of that transaction. We will take steps to ensure that any personal data that is transferred will not be used or shared in a manner inconsistent with this Online Privacy Policy, as it may be amended.

Does the Bank Sell Your Personal Information? 

No. Although the Bank shares data with third parties as outlined in in this Online Privacy Policy, the Bank does not sell any of your personal information to any third party.

How and Where Do We Process and Store Data?

Methods of Processing. The data processing is carried out in accordance with our privacy procedures and policies and using computers and/or related software and IT tools. In some cases, the data may be accessible to certain types of (i) internal parties in charge or involved with the operation of our Sites and Services (i.e., administration, legal, sales and marketing, etc.) or (ii) external parties who assist us in providing, operating, and maintaining our Sites and Services, (i.e., third-party technical service providers, mail carriers, hosting providers, communications agencies, etc.).  Still, we notify both internal and external parties of this Online Privacy Policy and require that internal parties (through employment agreements and related employment policies) and external parties (through written agreements) keep and maintain the data in accordance with the safeguards described in this Online Privacy Policy and related policies and procedures. 

Third Party Processing. We assess and review each of our third party processers to ensure that they are in compliance with this Online Privacy Policy.

How Do We Protect Personal Data?

The Bank protects data using administrative, technical, and physical safeguards.  When we use third-party service providers, we ask those providers to implement similar safeguards. However, we cannot guaranty that your information is completely secure either within the Bank or on the systems of third party service providers.

How Long Do We Keep Your Personal Data?

We retain personal data we collect from you when we have an ongoing legitimate business need to do so (i.e., to provide you with the Services you have requested or to comply with applicable legal requirements). When we no longer have an ongoing legitimate business need to process your personal information, we will physically destroy, delete or anonymize it or, if this is not possible, then we will securely store your personal data and isolate it from any further processing until deletion is possible.

California Residents

If you are a resident of California, please read the California Privacy Notice for more information regarding your privacy protections and privacy rights pursuant to the California Consumer Privacy Act of 2018.

How To Contact Us

If you have any questions regarding this Online Privacy Policy or exercising any of your privacy rights, please contact us at the telephone number, or email address listed below:

Telephone Number: 1-800-815-2265

Email Address: customercare@altabank.com

Website Terms of Use

This Online Privacy Policy is to be read in accordance with the Bank’s Website Terms of Use, which are incorporated into this Online Privacy Policy, and neither this Online Privacy Policy, nor any provision in this Online Privacy Policy, is intended to create any conflict or inconsistency with the Bank’s Website Terms of Use, and to the extent that there is any such conflict or inconsistency in this Online Privacy Policy, the Website Terms of Use will control.

Changes To This Online Privacy Policy

We reserve the right to amend this Online Privacy Policy at our discretion and at any time.  When we make changes to this Online Privacy Policy, we will provide notice to you via (i) the Sites or (ii), where feasible, and at our discretion, contact information available to us. We encourage you to periodically review this Online Privacy Policy so as to remain informed on how we are protecting your information.